How can I register for the customer portal?
This article explains how third-party vendors may register for the customer portal.
The customer portal is primarily used by third-party vendors to accept therapy or evaluation referrals, submit invoices, or submit state testing rental requests. Approved users will receive a registration link via email. This guide shows how to register for the portal and check the status of your submissions.
- Open your email and look for a registration message. The subject will include "You've been given access to content"
- Open the message and click the "Create password" button to open a new browser window.
- Click the "Password*" field and enter a password.
- Confirm your password and click "Save password"
- The page will refresh and prompt you to sign in. Enter your email address and password.
- Click "Sign in"
- Once signed in, you will see the default Tickets page. All of your submitted invoice tickets will be displayed. Click on a ticket Subject to view more details.
- Billing Contacts: When you submit a monthly invoice via the Invoice Submission Form, a new invoice ticket is automatically generated. If you don't see any tickets listed, this just means that you have not yet submitted an Invoice Submission Form.
- Main Vendor Contacts/Liaisons: If the vendor manager has sent an evaluation or related services referral to you, you will see the ticket and can reply within the portal to indicate if your company accepts the referral and which evaluator will take the assignment.
- PVS Service Delivery Lines: When you submit an inquiry using the PVS Compliance/Service Delivery Form, a new ticket is automatically generated. If you don't see any tickets listed, this just means that you have not yet submitted a request.
- State Testing Rentals: If you have submitted a requisition related to state testing rentals, you will see the status of the ticket here.