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How do I report that payment has not been received for an approved invoice?

This guide explains what to do if an invoice has been submitted and approved, but payment has not been received by the expected date.

  1. Navigate to the Customer Portal and log in.
  2. Find the ticket ID for which you have not received payment by the expected day and copy the ID number to reference when creating a ticket.  The ticket ID can be found next to the Record pane (left side) when opening a ticket as well as next to the ticket name in the center pane.
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  3. Open the Billing/Invoice Support Form.

  4. Enter the following information:
    1. Email address
    2. School name
    3. Problem Category: select "Billing/Invoices"
    4. Billing Support: select "Receipt of Payment"
    5. Ticket Name
    6. Ticket description: Include the original ticket's ID number

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Submit the ticket one all information has been entered.