This article explains how vendor liaisons and main contacts can request an account adjustment in POC if a therapist or evaluator has had a change in name, email address, or school location(s) served.
Vendor liaisons and main contacts should use the Notification to Update Pearson Online Classroom Account Information Form to notify the Operations Team of the following changes for therapists/evaluators:
- therapist's name
- therapist's e-mail address
- therapist's availability (hours per week)
- therapist's extended absence
- therapist needs to have account reactivated
- therapist's resignation (deactivate account)
- therapist needs access added/removed from a school location
Remember to enter your e-mail address, NOT the therapist's email address when filling out the form. If the therapist has had a change in email address, you will be prompted to share the new email address later in the form.
Select the checkbox(es) that apply to the changes needed to the therapist's account. You will be prompted to fill out additional information depending on which box(es) are selected.
If you are submitting a request related to a resignation or leave of absence, don't forget to also fill out the Sectioning Request Form with details on how the therapist's caseload will be reassigned (if applicable).
Lastly, enter a ticket name and description, then click "Submit." A member of the Operations Team will process the request, and you will receive a confirmation email once the request to update account information has been completed, and the ticket has been closed.
For a more detailed walk-through, please visit the Scribe guide for how to fill out the request form.