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How to Fix a Disputed Invoice

This guide explains how billing contacts are notified if an invoice has been disputed and what to do to fix the issue.

  1. Open your email. If one or more of your invoice submissions has been disputed, you will receive a message from the PVS Operations Team with the subject "Invoice Disputed: (ticket name)."
  2. Open the message and review the details.  The message will include information about the ticket name, reason for dispute, and dispute information (if applicable).  Please address any issues listed in the email before submitting a revised copy of the invoice.
  3. Log into the customer portal.
  4. View the tickets homepage and find the ticket name referenced in the email message.  You may also search by "subject" or other properties.
  5. If an invoice ticket is open, you may write a response within the middle pane and click "Send."
  6. Files may also be attached to open tickets.  Make sure to name the file differently from the original.
  7. Monitor the customer portal and email inbox for updates as the revised invoice is reviewed and processed.