This article will explain what to do if you have submitted an invoice via Invoice Submission Form, but payment was not received by the expected date.
If you have already submitted an Invoice Submission Form and received email notification that your invoice has been approved and Submitted in Coupa, but payment is not received by the expected date, please file a support ticket.
- Log into the Customer Portal.
- Click File a Support Ticket in the upper menu.
- Select "Billing/Invoices" as the problem category.
- Indicate that the issue is related to Receipt of Payment.
Copy your ticket ID from the Tickets page in the Customer Portal and reference this number when creating a new ticket related to payment inquiry.
After you submit this form, an inquiry ticket will be opened for the Operations Team to review. You will receive email notification with the resolution as well as recommendations to the customer (if applicable) when the issue has been resolved. You may also check the status of your ticket by logging into the Customer Portal.