This article will explain the purpose of the Customer Portal and how to access it. The customer portal is used by third-party vendors.
The Customer Portal is used for three main purposes:
- Third-party vendor contacts use the portal to accept referrals for therapy and/or evaluations
- Third-party vendor billing contacts use the portal to check the status of invoices submitted
- Third-party tech rental vendors use the portal to check the status of rental contract submissions
The Customer Portal has recently been updated to include additional information on the main Tickets page. This page now displays the therapy type and evaluation type for referrals. If you are using the portal to view invoices or contract submissions, these columns will be blank for your tickets.
Main Vendor Contacts
Main vendor contacts use the portal to respond to referrals for therapy or evaluation assignments. Please add a comment to a ticket indicating whether you will accept the referral. If accepting the referral, include the name of the therapist/evaluator who will be assigned.
Billing Contacts
The Customer Portal was designed to allow billing contacts to track invoice tickets associated with Invoice Submission Forms. Billing contacts can access the Customer Portal to check on the status of a ticket, upload a copy of a revised invoice, or file a support ticket if payment was not received. Main billing contacts will receive a registration link via email that will allow them to register for the portal.
If you receive a 404 page error message after logging into the Customer Portal, please open a private/incognito browser window and try again.