Skip to content
  • There are no suggestions because the search field is empty.

What to do if invoice payment is not received?

This guide explains what billing contacts for third-party vendors should do if an invoice has been approved and submitted to iProcurement, but payment has not been received within the expected time frame.

Following the steps below if payment has not been received:
  • Navigate to the Customer Portal and log in.
  • Find the ticket ID for which you have not received payment by the expected date and copy the ID number so you can reference in when creating a support ticket.

  • Click "File a Support Ticket" in the upper right menu of the Customer Portal.

  • Once you've opened the form, enter your email and select the school name associated with the invoice for which payment has not been received.

  • Select "Billing/Invoices" from the dropdown menu for Problem Category.

  • A field will display for Billing Support. Select "Receipt of Payment" from the dropdown menu.

  • Enter a Ticket name and ticket description. If you know the Ticket ID, include this in the description.

  • Enter the date the issue began (if applicable) and click Submit.
  • You will receive a notification message that the ticket has been submitted.
  • Return to your Tickets homepage to view the new ticket. It may take a few minutes for the ticket to appear on your queue.

  • You may check the status of your ticket in the upper right corner.

  • When the ticket has been received, you will receive an automatic email notification with the resolution and any recommendations.

  • You can also check the ticket status within the Customer Portal.